Privacy Policy for Industrial Cleaning Services

At our industrial cleaning service, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our heavy-duty cleaning services. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Information: This includes data that can identify you directly, such as your name, corporate email address, telephone number, company name, and physical address provided when you request a quote, schedule a service, or contact us through our online platform.
• Technical Data: Information about your device and how you interact with our site, including your IP address, browser type, operating system, referral sources, pages viewed, and the times and dates of your visits. This data is primarily collected through cookies and similar technologies.

How We Use Your Information

We use the collected information for various purposes, including:

• To provide, operate, and maintain our heavy-duty cleaning services.
• To process your requests for free inspections and cleaning service quotes.
• To communicate with you, including responding to your inquiries and providing customer support.
• To improve our site, services, and overall user experience by analyzing usage patterns.
• To send you relevant updates, service information, or promotional materials related to industrial cleaning, where you have given consent.
• To ensure the security of our site and services and to prevent fraud.
• To comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing Personal Data (GDPR)

We process your personal data based on the following legal grounds:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., providing a quote).
• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your data protection interests or fundamental rights and freedoms (e.g., improving our services, marketing, security).
• Consent: Where you have given explicit consent to the processing of your personal data for one or more specific purposes (e.g., for direct marketing communications). You have the right to withdraw your consent at any time.
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business, such as website hosting, analytics, and CRM systems. These providers are contractually bound to protect your information and only use it for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement robust technical and organizational measures designed to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. Our security practices include data encryption, firewalls, and secure access controls. Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the physical address provided below.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small text files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: